FAQs

1) Do you ship outside the UK ?

Yes, we do ship outside of the UK.

Please note that orders shipped outside of the UK may be subject to a customs charge.

2) What shipping methods do you offer?

We offer Recorded, Special Delivery Next Day, Guaranteed Saturday Delivery and Airmail services via Royal Mail for all orders.

All orders including Special Next Day and Guaranteed Saturday Delivery must be received by no later than 3:00pm for same day processing and despatch.

Special Next Day and Guaranteed Saturday Delivery are not currently available due to the closure of our local post office.

3) How much are your shipping charges?

Our shipping charges are based on the weight of an order, not per item and will be clearly displayed during checkout. Please refer to our Delivery and Shipping information page for shipping charges.

4) What payment method do you accept?

We accept credit cards via PayPal and you do not need to have a PayPal account, or if you prefer you may use your PayPal account. We reserve the right to refuse certain orders within the UK with an unconfirmed address at our discretion.

For International orders, we will require a confirmed address through PayPal and selecting the Recorded delivery service is advisable.

Orders can also be processed by telephone on: + 44 (0) 1446 775 005. Please be patient with us when ordering by telephone.

5) When will my order be shipped?

All orders will be despatched within 48 hours. This only applies on our normal business days, i.e. Tuesday to Friday, excluding Bank Holidays.

6) When will my order arrive?

Delivery is usually within 2 to 5 working days after despatch, this applies to First Class Recorded Delivery Services within the UK .  For Special and Guaranteed Services, within one day for UK orders only.

For deliveries outside the UK please allow up to 14 working days after despatch.

7) What should I do if my order is late?

If your order does not arrive within 14 days of despatch then please email us with your order number and we will follow up with Royal Mail on your behalf.

8) Can my order be shipped to an alternate address?

For security reasons we do not ship to alternative addresses other than the cardholders address. If an alternative address is absolutely necessary for the purpose of a gift, then please telephone us to complete your order. We may require additional information and shipping to an alternative address will be at our discretion.

For further information on any questions not listed above please email us via our contact us page. Alternatively, you can contact us by phone on: + 44 (0) 1443 775 005 Tuesday to Friday between 09:30am to 5.00pm